• PXO2
  • FANAL 2
  • funchal
  • BALCOES

Here you will be able to find the answers to the doubts more placed by our customers and users in our site.

Where are Rodavante's services located inside the Airport?

Rodavante's services are located in Airport's arrivals. 

 

Do I need to have a Credit Card ?

A credit Card with funds available is needed to guarantee the payment of any damages on the excess of CDW, and any other cost that may occur on the Rental Period. If not in possession of a credit card, a cash deposit is accepted.

Which payment methods are available?

Costumer can pay with Credit and Debit Card, or cash payment

when do we pay the rental ?

You are required to pay the full amount at car pick up. 

What is included in the price?

For better understanding we suggest you read our terms and services.

Can I ask for additional extras once the car is booked?

There are optional extras that you can choose when picking up the car.

How many authorised drivers are allowed per vehicle?

Rodavante's services allow 2 authorised drivers per vehicle. However the second driver must pay an extra fee of 18,30 € (once).

How long do I need to book a car beforehand?

You should book at least 24h beforehand to get a confirmation. This depends on the availability of the vehicle group and any extras and fees.

How do I know that I will get the car that I booked?

Cars are confirmed by Group . If when you arrive the requested car is not available,  we will be delivering a similar one from the same or a superior group.

Wich car is more suitable for driving in Madeira?

All our cars are suitable for driving in Madeira Island. It depends what are the costumer requests. Groups A and B, are the most indicate to circulate in the Motorways and city. If Going to the mountains a category C (With 75 cv min.) is the most indicated. If there are 5 persons a category D should be choosen. Also should consider the luggage space. You are not to expect that a category A will handle the mountains in a easy way.

What is the cancellation policy ?

There are no costs for cancellations before rental starts. We appreciate if cancellation is done in good advance.

What is the Fuel Policy ?

Vehicles are delivered with Fuel (minimum 1/4 full) . Costumer must return the car with the same amount of Fuel to avoid any payment.

What is Rodavante Data Protection policy ?

PRIVACY POLICY AND PROTECTION OF PERSONAL DATA

RODAVANTE respects individual privacy, places a high value on the trust of its customers and partners, and takes its responsibilities with respect to data security very seriously. This privacy policy explains what personal information we collect about you, how and why we use it, to whom we disclose it, and how we protect your privacy.

1) Who is the data controller?

RODAVANTE-JOSE ALBERTO DOS RAMOS RODRIGUES DE SOUSA, LDA, REGº 511011482 , having registered offices at Rua Nova Quinta Deao, 19 - 9050-071 FUNCHAL is the data controller.

Because we place great importance on the privacy of the data we process, RODAVANTE has a Data Protection Officer, who can be contacted using the email address This email address is being protected from spambots. You need JavaScript enabled to view it..

2) What information do we collect about you?

RODAVANTE only collects and processes personal details such as your name, address, telephone number, email address, among other information, where these details are directly provided by you, either by filling out a contact form or through the acquisition of a RODAVANTE product or service.

  • Contact Information: Name, Address, Telephone Numbers and Email, among others,
  • Personal Information: Date of Birth, Marital Status, Occupation, Bank Details, among others.
  • Credentials: Taxpayer number, citizen card number, customer number, contract number, among others.
In addition, RODAVANTE may also collect the following personal information:

  • Customer History: Responses to Satisfaction Surveys, Contract Term, Rental Value, Complaints History;
  • Vehicle Use Data: Number of kilometres, record of maintenance and servicing.
3) How and why do we use your personal information?

We use your personal data to:

  • Execute and fulfil our pre-contractual and contractual obligations, namely response to requests for reservation, accounting, billing;
  • Communicate and manage our contractual relationship with you, to enable contact for administrative and/or operational reasons so as to assist you during the rental;
  • Customise and improve your customer experience, being able to be contacted to conduct Satisfaction Surveys on our services, and you can at any time inform us that you no longer intend to be contacted for these purposes;
  • act in accordance with our legal obligations and identify the Driver/Client when requested by the Police, judicial authorities
RODAVANTE undertakes not to use the information relating to your personal data for any purposes other than those described above.

4) How do we keep your personal information safe?

We have implemented technical and organisational measures to protect your personal data from accidental or unlawful destruction, accidental loss, alteration, dissemination or unauthorised access.

Based on the principle of minimisation and the data requirements, we will retain your personal data only for the minimum period strictly necessary to fulfil the objectives mentioned in the preceding paragraph, undertaking to delete it as soon as it is confirmed that such data are no longer required. Once the maximum storage period has elapsed, your personal data will be securely destroyed.

Should you require further clarification regarding the security measures implemented, as well as the specific deadlines for data retention, please send an email to This email address is being protected from spambots. You need JavaScript enabled to view it..

 

5) With whom do we share your personal data?

Your personal data are processed with the utmost confidentiality and are used solely and exclusively for the purposes identified.

RODAVANTE guarantees that it will never sell, loan or transfer your personal data to third parties without your express and explicit consent to this effect.

For the purposes of executing our contract with you, your personal data may be shared with our suppliers, partners or service providers. RODAVANTE hereby guarantees that these entities also implement technical and organisational measures to guarantee the total protection of your personal data and that they will only process your data for the full fulfillment of the purposes inherent to perform the contract.

If your personal data have to be shared with entities that are not located within the European Economic Area, RODAVANTE guarantees that they are required to comply with European legislation on the protection of personal data.

Should you require further clarification regarding the exact recipients of your data and the specific safeguards applied to the transfer of your data, please send an email to This email address is being protected from spambots. You need JavaScript enabled to view it..

6) What are your rights?

Subject to certain conditions and safeguards, you are entitled to access, rectify and erase the personal data we hold about you, limit the processing of your personal data, oppose such processing and request portability of those personal data.

To exercise any of the rights mentioned or for any further clarification on the processing of your personal data by RODAVANTE, please send an email to This email address is being protected from spambots. You need JavaScript enabled to view it..

Should you exercise any of the aforementioned rights, RODAVANTE will analyse your request and respond within a maximum period of 1 (one) month.

7) How can I make a complaint?

If you are dissatisfied with the manner in which your personal data is being processed by RODAVANTE, please send an email to This email address is being protected from spambots. You need JavaScript enabled to view it..

If you remain dissatisfied, you are entitled to submit a complaint directly to the National Data Protection Commission, as follows:

National Data Protection Commission - CNPD

Rua de São Bento, no. 148, 3

1200-821 Lisbon

Tel: +351 213928400

Fax: +351 213976832

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

8) What are cookies?

"Cookies” are small pieces of data that are stored on your computer or smartphone through your browser or application retaining only information related to your preferences. As such, they does not include your personal data.

RODAVANTE uses cookies on its websites, apps and social networks to improve performance and Customers’/Users’ browsing experience, increasing, on the one hand, speed and efficiency of response and, on the other, eliminating the need to enter the same information repeatedly.

Cookies may be:

  • Essential, allowing you to browse the website and use your applications, as well as access secure and reserved areas, helping to improve, through the collection of anonymous information, the way the websites and applications work, as well as understanding what is of interest to our users. We use these cookies, inter alia, to remember the information entered into forms and to register visits for statistical processing. Acceptance of these cookies is a condition for using our websites and applications.
  • Functional, allowing user preferences to be remembered for browsing websites or using applications, so you do not need to reconfigure and customise them every time you visit and use them. We use these cookies, inter alia, to check if the website is displaying consistent information and to remember if we have already asked if you want to register on a form. You may at any time control whether or not these cookies are used by adjusting the settings of your browser or application.
  • Advertising, allowing advertising to be directed according to the interests of each user, to allow advertising campaigns to be directed according to browsing habits and allowing connections to social networks, such as Facebook, YouTube and Instagram, among others, in order to also direct advertising on those websites. We use these cookies, inter alia, to share information, to allow the sharing of content on social networks, as well as to question you regarding the advertising or campaigns on our websites. You may at any time control whether or not these cookies are used by adjusting the settings of your browser or application.
Should you require further clarification regarding the settings and our cookie policy, please send an email to This email address is being protected from spambots. You need JavaScript enabled to view it..

9) Questions and comments?

We welcome questions, comments and requests regarding privacy and your personal data, which should be sent to odavanteThis email address is being protected from spambots. You need JavaScript enabled to view it..

To ensure that the information we hold about you is up to date, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. in the event of any change to your personal data.

RODAVANTE

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